Products & Ingredients

Q: Are Care By Talia products 100% natural?

Yes! Every Care By Talia product is carefully formulated using natural and organic ingredients sourced for their proven skin and hair benefits. We strictly avoid parabens, sulphates, artificial fragrances, mineral oils, and synthetic chemicals that can irritate or harm your skin over time. Our ingredients include natural actives like raw honey, niacinamide, hyaluronic acid, and plant-based extracts that nourish your skin without compromise. We believe clean beauty should work just as powerfully — if not more so — than conventional skincare. You can check the full ingredient list on every product page so you always know exactly what you're putting on your skin.

Q: Are your products safe for sensitive skin?

Yes, our formulas are carefully designed to be gentle enough for sensitive and reactive skin types. We avoid the most common irritants like alcohol, artificial dyes, and synthetic fragrances that typically trigger sensitivities. That said, everyone's skin is unique — we always recommend performing a simple patch test before using a new product for the first time. Apply a small amount on your inner wrist or behind your ear and wait 24 hours to check for any reaction. If you have a specific allergy or skin condition (like rosacea or eczema), we encourage you to review the full ingredient list on the product page or reach out to us directly — our team is happy to help you choose the safest option for your skin.

Q: Do you test on animals?

Absolutely not — Care By Talia is proudly 100% cruelty-free. We never conduct animal testing at any stage of our product development, formulation, or production process. We also do not work with third-party manufacturers or suppliers who test on animals on our behalf. Our commitment to cruelty-free beauty is a core part of who we are. We believe effective skincare should never come at the cost of animal welfare, and that belief is reflected in every product we create.

Q: What is "glass skin" and can your products really help achieve it?

Glass skin is a Korean beauty-inspired term for skin that is so deeply hydrated, smooth, and radiant that it appears almost translucent — like a pane of glass. It's characterised by an even, poreless complexion with a healthy inner glow, and it's achieved through consistent hydration, gentle exfoliation, and barrier repair — not filters or makeup. Our Honey Glow Facial Mask, Honey Glow Toning Mist, and Glass Skin Bundle are all specifically formulated to target the key pillars of glass skin: deep moisture, natural brightening, and skin texture refinement. Customers who use these products consistently (3–4 times per week for the mask, daily for the toning mist) typically begin noticing visibly smoother, plumper, and more luminous skin within 2–3 weeks. The Honey Glow Facial Mask in particular is loved for delivering a noticeable glow from just a single use — perfect before events or as part of your regular self-care routine.

Orders & Payments

Q: Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) across Pakistan, making it easy and accessible for everyone to shop with us — no bank account or credit card required. Simply place your order on our website, choose "Cash on Delivery" at checkout, and pay in cash when your parcel arrives at your doorstep. COD is our most popular payment method and works for all orders across all cities and towns we deliver to. Please ensure someone is available to receive and pay for the order on delivery. If you need to reschedule a delivery, contact us as early as possible so we can coordinate with our courier partner.

Q: What payment methods do you accept?

We accept multiple convenient payment methods to suit every customer. You can pay via Cash on Delivery (COD), direct bank transfer, or major debit and credit cards through our secure online checkout. All online card payments are processed through a secure, encrypted payment gateway, so your financial information is never stored or shared. If you'd like to pay via bank transfer, please contact us after placing your order and we'll share our account details. Whichever method you choose, your order will be processed and dispatched as soon as payment is confirmed.

Q: How long does delivery take?

Standard delivery across Pakistan typically takes 3–5 working days after your order is dispatched. Orders placed before 2 PM on a weekday are usually processed and dispatched the same day or next working day. You will receive a tracking notification via SMS or WhatsApp once your parcel has been handed over to our courier partner, so you can follow its progress in real time. Delivery to major cities like Karachi, Lahore, and Islamabad is often faster (2–3 days), while remote or rural areas may take slightly longer. If your order is urgent or needed by a specific date, please reach out to us and we'll do our best to prioritise it.

Q: Do you ship outside Pakistan?

Currently, we deliver exclusively within Pakistan and cover all cities, towns, and districts across the country. We know many of our customers abroad would love to get their hands on our products, and we are actively working on expanding to international shipping — particularly for the Pakistani diaspora in the UK, UAE, USA, and Canada. If you'd like to be notified the moment international shipping becomes available, you can sign up for our email newsletter or follow us on Instagram @carebytalia. In the meantime, if you have a family member or friend based in Pakistan who can receive the order, you're welcome to ship to their address.

Q: How much does shipping cost?

Shipping charges depend on your location, the size of your order, and the courier service available in your area. The exact shipping fee is automatically calculated and displayed at checkout before you confirm your order — so there are never any surprise charges. We regularly run free shipping promotions on orders above a certain amount, which are advertised on our website and social media. Subscribing to our newsletter is the best way to be notified about free shipping offers before they expire.

Q: What if my order arrives damaged?

We take great care in packaging every order to ensure products arrive safely, but we understand accidents can occasionally happen during transit. If your order arrives damaged, broken, or incorrect, please contact us within 48 hours of delivery with clear photos of the damaged item and your order number. You can reach us via WhatsApp, email, or our contact form. Once we review your claim, we will arrange a free replacement or a full refund as quickly as possible — whichever you prefer. Your satisfaction is our priority and we take every damaged order claim seriously.

Returns & Refunds

Q: What is your return policy?

We accept returns on products that are unopened, unused, and in their original packaging within 7 days of delivery. If you receive a product that is defective, damaged, or not what you ordered, we will of course accept a return regardless of whether it has been opened. To initiate a return, please contact us within the 7-day window with your order number and a brief reason for the return. We will guide you through the next steps, including how to send the item back to us. Please note that we are unable to accept returns on products that have been opened and used, unless there is a quality issue — this is to ensure the hygiene and integrity of our products for all customers.

Q: How long does a refund take?

Once we receive your returned item and complete our quality inspection, refunds are typically processed within 5–7 working days. If you paid via COD, your refund will be issued as a bank transfer or store credit — please provide us with your bank account details when initiating the return. For card payments, the refund will be credited back to your original payment method, though it may take an additional 3–5 business days to appear depending on your bank. We will notify you by SMS or email once your refund has been processed. If you haven't received it after 10 working days, please reach out and we'll investigate right away.

Product Usage & Results

Q: How long before I see results?

Results vary depending on the product, how consistently you use it, and your individual skin or hair type — but here's a general guide. Our Honey Glow Facial Mask typically delivers a visible glow and softer skin texture after just a single use. For deeper, long-term improvements like reduced dark spots, improved elasticity, or significant hydration, most customers notice meaningful results after 2–4 weeks of consistent use (3–4 times per week for masks, daily for serums and toners). Hair care products like our Onion Hair Oil and Hair Mask show results in strengthened, less-shedding hair within 4–6 weeks when used regularly. The key is consistency — we recommend sticking with a routine for at least 4 weeks before evaluating results. If you have questions about what to expect from a specific product, feel free to message us.

Q: Can I use multiple Care By Talia products together?

Absolutely — our products are designed to complement and enhance each other when used together. In fact, our curated bundles like the Glass Skin Bundle, Hydration Bundle, and Top to Toe Glow Bundle are specifically put together because those combinations deliver better results than using each product individually. A great starter routine would be: cleanse, apply toning mist, follow with your serum or treatment, then moisturise. For maximum glass skin results, incorporate the Honey Glow Facial Mask 3–4 times per week as part of your evening routine. All products in our range are formulated to work synergistically, so you don't need to worry about ingredient conflicts. If you're ever unsure about combining specific products, feel free to ask us via WhatsApp or Instagram and we'll suggest the best routine for your skin type.

Q: How should I store my products?

To get the best shelf life and performance from your Care By Talia products, store them in a cool, dry place away from direct sunlight and excessive heat. Most of our products do not require refrigeration, but keeping them in a bathroom cabinet or bedroom drawer (away from humid, steamy areas near the shower) is ideal. Avoid leaving products in your car or near a window where temperatures fluctuate. Always make sure the lid is properly sealed after each use to prevent contamination or oxidation. The expiry date is printed on the bottom or back of each product — we recommend using products within 6–12 months of opening for best results, even if the printed date is further away.